New Policy (50 Mile Policy)
We are a trailer-based company. This means there is a greater risk of problems/damages associated with the rental. This also means there is a higher level of responsibility required from you. If you are uncomfortable with the increased responsibility/risk, please refrain from reserving rentals with us. You are welcome to use our rentals almost anywhere you like however, all items/trailers used more than 50 miles from our shop are used at your own risk and expense. We will not provide mechanical assistance. We will provide phone support during business hours and text support after hours when available. We will reimburse you for parts and labor only after authorization from us to proceed with repairs and only with the return of the old parts and receipts unless we determine the problem was caused by you. We will not reimburse any towing/recovery costs associated with the breakdown and all items/trailers must be returned to us at your expense.
Note; If you have no/minimal mechanical/electrical abilities, going a long distance from our shop may not be the best idea. Taking basic tools including a voltmeter/multimeter with you is advisable. We will be less able to provide assistance by phone if you have no tools. If we are unable to help you resolve an issue due to your lack of basic tools and a test light/voltmeter/multimeter or your refusal to go to a parts source, we will not be able to give a discount on your rental.
FAQ; Why am I not seeing a refund on my bank account for the Security Deposit?
Answer; We only authorize the amount, it is not actually charged. If you go online during your rental, you'll see a pending amount. After we process the rental, the pending amount simply changes to a lower charged amount.
FAQ; Why am I being charged for damaged/missing items of which I was unaware?
Answer; When you sign the rental contract you "acknowledge receipt of the items rented to be clean and in Good Condition and agree to return all items in the same condition". We strongly encourage you to videotape the items for existing damages before leaving our premises. Since we are not with you while you are using the rental items, we charge for damaged/missing items based solely on the condition they were in when you picked them up and the condition they are in when you return them. We realize that things can be damaged/missing without you being aware that it even happened, however, you will still be charged for them.
Side note; If you are aware of damages or missing items and call us immediately during your rental and inform us that you damaged or lost an item and express a willingness to cover the cost, we will do our best to keep the cost as low as possible. The attitude you present in these situations makes a difference.
FAQ; We would love to rent from you, but you have some negative reviews on Google.
Answer; Yes, we are aware of that and it is unfortunate. However, we have more than 400 customers per year and we have only a very small representation on Google. So as you can see the reviews are badly skewed. We will be happy to tell you our side of the story on any one of the reviews. Note; 3 of the negative reviews are from the same rental. Also, 1 of the negative reviews was never our customer, we don't even know who he is.
FAQ; Do you offer a discount if we have trouble with your equipment?
Answer; If you called us during the time you were having a problem, then depending what the issue was, yes. If you tell us after the rental, then no. Also, you may incur additional charges if you did not inform us of a problem during the rental, especially if it affects the next rental. We need to have the opportunity to address the issue while you are using the rental. In other words, communication is key.
FAQ; Do you offer insurance on your rental items?
Answer; No, we do not. However, we do offer a Damage Waiver, in which we would assume the damage exceeding the Security Deposit. The Damage Waiver is an additional fee, which varies on different items.
Answer; Renting/operating a boat and towing a boat on a trailer, launching and retrieving a boat at the boat ramp all require a certain level of knowledge or experience. We do offer delivery and operator service during which you can gain knowledge and experience if you wish. Mon - Thu only.