New Policy for 2018 (150 Air Mile Policy)
You are welcome to use our rentals most anywhere you like however, all items/trailers used more than 150 air miles from our shop are used at your own risk and expense. We will not provide mechanical assistance, we will, however, provide phone support. We will reimburse you for parts and labor only after authorization from us to proceed with repairs and only with the return of the old parts and receipts. We will not reimburse any towing/recovery costs associated with the breakdown and all items/trailers must be returned to us at your expense.
FAQ; Do you offer insurance on your rental items?
Answer; No, we do not. However, we do offer a Damage Waiver, in which we would assume the damage exceeding the Security Deposit. The Damage Waiver is an additional fee, which varies on different items.
FAQ; We would love to rent from you, but you have some bad reviews on Google.
Answer; Yes, we are aware of that and it is unfortunate. However, we have more than 400 customers per year and we have only a very small representation on Google. So as you can see the reviews are badly skewed. We will be happy to tell you our side of the story on any one of the reviews. Note; 3 of the negative reviews are from the same rental. Also, 1 of the negative reviews was never our customer, we don't even know who he is.
FAQ; Do you offer a discount if we have trouble with your equipment?
Answer; If you called us during the time you were having a problem, then depending what the issue was, yes. If you tell us after the rental, then no. Also, you may incur additional charges if you did not inform us of a problem during the rental, especially if it affects the next rental. We need to have the opportunity to address the issue while you are using the rental. In other words, communication is key.
Answer; Renting/operating a boat and towing a boat on a trailer, launching and retrieving a boat at the boat ramp all require a certain level of knowledge or experience. We do offer delivery and operator service during which you can gain knowledge and experience if you wish.