New Policy               (50 Mile Policy)

We are a trailer-based company. This means there is a greater risk of problems/damages associated with the rental. This also means there is a higher level of responsibility required from you. If you are uncomfortable with the increased responsibility/risk, please refrain from reserving rentals with us. You are welcome to use our rentals almost anywhere you like however, all items/trailers used more than 50 miles from our shop are used at your own risk and expense. We will not provide mechanical assistance. We will provide phone support during business hours and text support after hours when available. We will reimburse you for parts and labor only after authorization from us to proceed with repairs and only with the return of the old parts and receipts unless we determine the problem was caused by you. We will not reimburse any towing/recovery costs associated with the breakdown and all items/trailers must be returned to us at your expense.

Note; If you have no/minimal mechanical/electrical abilities, going a long distance from our shop may not be the best idea. We encourage you to use one of our local lakes. Taking basic tools including a voltmeter/multimeter with you is advisable. We will be less able to provide assistance by phone if you have no tools. If we are unable to help you resolve an issue due to your lack of basic tools and a test light/voltmeter/multimeter or your refusal to go to a parts source, we will not be able to give a discount on your rental.

FAQ: How far in advance do I need to reserve?  

Answer: Demand for our rentals is highly unpredictable and can change in an instant. While we wish we could give a definitive timeline, the safest bet is to book as soon as you are ready. Our affordable rates mean we stay busy during the season, so waiting too long may mean missing out on your preferred equipment.

FAQ: Why am I not seeing a refund on my bank account for the Security Deposit?

Answer: We process security deposits as an authorization hold rather than a direct charge. This means the money never actually leaves your account. After your rental is processed, the "pending" status on your bank statement will simply update to reflect your final balance. If you don't see a refund, it’s because the initial hold was released rather than a second transaction being processed.

FAQ: Why am I being charged for damaged/missing items of which I was unaware?

Answer: Per the rental agreement, all items are documented as being in clean, good working condition at the time of pick-up. Because we are not present during your rental period, charges are based on a comparison of the equipment's condition before it leaves our premises and after it is returned.

 Important Note on Documentation: We strongly encourage all renters to take photos or video of the equipment prior to leaving our lot to document its baseline condition. Please be aware that photos or videos taken after leaving our premises cannot be accepted as proof of pre-existing condition, as we must ensure the documentation reflects the state of the equipment exactly as it was handed over.

We understand that items can occasionally be lost or damaged without your knowledge; however, the renter remains responsible for the equipment's return condition.

Pro Tip: If you realize an item has been lost or damaged, please call us immediately! If you are proactive and work with us to resolve the issue during the rental, we will do our best to keep replacement or repair costs as low as possible.

FAQ; We would love to rent from you, but you have some negative reviews on Google.

Answer;  We strive for excellence, but with hundreds of rentals each season, we occasionally face challenges. It’s worth noting that many of our negative reviews stem from the same couple of situations, and some are even from individuals who were never our customers.

Because we prioritize keeping our rates low and our equipment accessible, we occasionally run into "mismatched expectations" regarding cosmetic wear. We believe in transparency—if you have a concern about a specific review, just ask us! We’d be glad to give you the context and show you why so many families trust us for their outdoor adventures year after year. If you had a good experience and enjoyed using our rentals, you may leave a positive review by clicking  Here

FAQ: What year are your campers/boats? How old are they?

Answer: To keep our rental rates affordable for every family, we focus on sourcing quality, pre-owned equipment rather than buying brand new. By avoiding the high overhead of new inventory, we can offer the same great outdoor experiences at a fraction of the cost—often half to one-fourth of what you'd pay elsewhere. Every unit is hand-selected based on its condition, and our in-house maintenance team ensures everything is kept in reliable working order for your trip.

FAQ: Do you guarantee the performance of your equipment?

Answer: While we cannot provide a 100% guarantee, we take the effort to maintain our equipment to ensure everything is in reliable working order. Our equipment is designed for the rugged outdoors and sees heavy use throughout the season, so we prioritize mechanical performance and functionality over cosmetic "perfection."

Because our fleet is in high demand, we rely on communication between rentals to catch every detail. If you encounter a mechanical issue or cause a blemish during your trip, please let us know immediately. We will do our best to troubleshoot the issue with you or provide a replacement unit if one is available. We focus on providing a memorable experience for those who appreciate utility and affordability over a "brand new" appearance.

FAQ: Do you offer a discount if we have trouble with your equipment?

Answer: Our primary goal is to ensure your trip goes smoothly, so immediate communication is essential. If you encounter an issue and contact us while you still have the rental, we will do everything possible, with your assistance, to troubleshoot the problem or provide a solution. In these cases, we may offer a discount depending on the circumstances. Discounts are reserved for equipment-related failures; no discounts or credits will be applied for issues caused by renter misuse, accidents, or improper operation.

However, we cannot offer discounts for issues reported after the rental has been returned. We require the opportunity to address and fix problems in real-time. Please note that failing to report a mechanical issue during your rental—especially if it impacts the next customer’s experience—could result in additional charges. To ensure the best experience for everyone, please reach out the moment you notice a concern!

​FAQ: Do you offer insurance on your rental items?

Answer: While we do not provide insurance, we offer a Damage Waiver program to protect our renters from high repair costs. By opting into this waiver for an additional fee, you are only responsible for damages up to the amount of your security deposit—we cover the rest. Without this waiver, the renter is responsible for the full cost of all repairs and lost rental income.

FAQ; Is a power boat rental something anyone can do?

Answer;  Operating, towing, and launching a boat requires a specific set of skills and a basic level of experience to ensure everyone’s safety. If you are new to boating or uncomfortable with the logistics of the boat ramp, we are here to help! We offer delivery and operator services (available Monday through Thursday), which are excellent opportunities for you to gain hands-on knowledge and experience in a controlled environment before taking the helm yourself.

 FAQ: I am leaving early in the morning before you open. May I pick up my item the previous day before you close? And if so, do I get charged an extra day/night?
    Answer: We are happy to accommodate previous-day pick-ups if the unit is available. However, an additional day/night rate will apply. Because we allow our renters to return equipment at any time before midnight, we don't have a standard "closing time" for returns. To guarantee that your item is cleaned, prepped, and ready for you to pickup the day before your trip, we must reserve that full day in our system for you.